Terms & Condistions

IMPORTANT INFORMATION

  • Please check your documents immediately when you receive them. Call within 12 hours for any errors or if you have any questions. We will not be responsible for errors beyond 12 hours of ticket issuance.
  • RECONFIRMATIONS

    Domestic: We recommend that you reconfirm all flights prior to departure and at each point of stopover. This will give the airline the opportunity to keep you advised of any changes which may have occurred in your flight. International: You must reconfirm your continuing or return reservations at least 72 hours prior to flight time at each point of stopover or possibly your reservations will automatically be cancelled.
  • CHECK-IN REQUIREMENTS
    We suggest the following check-in times. Domestic: 2 hours prior to departure. International: 3 hours prior to departure. Note: Check-in later than these times could result in denied boarding. Travel Agent is not responsible for denied boarding.
  • OVERBOOKING
    Airline flights may be overbooked. A person denied boarding on a flight may be entitled to a compensatory payment. The rules for denied boarding are available at all ticket counters. Travel Agent is not responsible for denied boarding due to Overbooking.
  • CHANGES OR CANCELLATION
    To change or cancel your flight itinerary, call this travel agency or the airline you are scheduled to take. If canceling, return the unused tickets to us for possible credit or refund where applicable. If you are traveling on an electronic ticket, and you don’t board your flight for any reason, you must call your travel agent or the airline immediately for cancellations. Any changes or cancellations within 24 hours of travel period could result into hefty no show fees. This is very important for refund purposes. Most special, excursion, and discount tickets have various travel restrictions and usually carry a significant penalty for change or cancellation. Many are nonrefundable; where penalties apply, they can actually exceed the (remaining) value of the ticket. Be sure you understand these restrictions. If you change your plans en-route, ask the airline to apply the value of your unused ticket toward purchase of a new ticket. If a refund is due, obtain a receipt from the airline. If you are holding guaranteed hotel reservations which you may wish to cancel, notify the hotel as soon as possible. Deposits and prepayments are subject to the Hotel’s cancellation policy. Travel Agent may apply their service fee over the airline or tour cancellation penalty to cover the administrative cost. No show results to any refunds.
  • INSURANCE
    Airline and other travel supplier’s insurance for baggage have limited liability. Your personal insurance may not adequately cover losses incurred by cancellation, accident, illness or stolen or damaged property. We strongly urge you to purchase additional insurance offered to you.
  • LOST TICKETS
    Lost, stolen, or destroyed tickets must be paid for until refund is obtained from the issuing airline, subject to an airline and travel agent imposed service charge.
  • PREPAID TICKETS
    If your travel arrangements involved request for prepaid airline tickets, picked up by the passenger at an airline ticket counter, please note that most carriers require a mandatory non-refundable service charge. We appreciate your understanding of this charge imposed by the airline and not by our office, in order to provide this service.
  • PHOTO ID
    Increased airport security regulations now require that all passengers present positive photo identification (such as a driver’s license or passport) before boarding an aircraft. For International travel six months validity of passport and valid visa where applicable is required. Check for transit visa if required with the respective consulate of stopover country. Travel Agent is not responsible for any passport or visa validation checks.
  • PAYMENT
    Payment of ticket is due upon receipt. The items shown on invoice represent an immediate transfer of funds from our agency to the airlines, tour operators or hotels. Your prompt remittance will be appreciated. Any unpaid invoice extending beyond 15 days will have an 18% per annum finance charge added to the remaining balance retroactive to the date of billing. Any bounced check will have remit immediately with cashier’s check adding $35 bounce charge and $25 administrative cost. All payments by credit card are bound to pay full invoice amount and 4% surcharge where applicable. Passenger, disputing the charge will have to remit payment immediately by cashiers check adding $50 administrative cost. For any refunds of tickets paid by credit card will have to pay penalty and service charge by check before refund is being processed.
  • As a travel agency, we are not responsible for any rare occasional errors or typos misrepresenting information on our website, email or any form of media due to highly volatile market that could result into changes
  • Any of our website, email or any form of media content is copyright of DESMO Travel / Desmo International Corporation and should not be used without written consent from owner of our company.

WHAT YOU SHOULD KNOW ABOUT THE POSSIBILITY OF AIRLINE BANKRUPTCIES.

(Hopefully there will not be any more airline bankruptcies, but it has to be recognized that they might occur. You should know how they might affect you.)

  • If an airline declares bankruptcy, it is not obligated to carry you or to refund tickets issued before the bankruptcy.
  • Travel Agents are not allowed to refund tickets on airlines which have declared bankruptcy. Money given to a travel agent immediately becomes the property of the airlines, and we are required by laws to comply with the airlines orders. If an airline declares bankruptcy, it might continue service, limit service or stop completely. Other airlines might accept passengers under limited circumstances or may refuse to accept any passengers from the defaulted carrier.
  • Meanwhile there are fine travel insurance plans available for passengers to protect themselves in case of airline bankruptcies.

CONSUMER DISCLOSURE NOTICE

This travel agency is acting as mere agent for SUPPLIERS in selling travel-related services, or in accepting reservations or bookings for services that are not directly supplied by this travel agency (such as air and ground transportation, hotel accommodations, meals, tours, cruises etc.). This agency, therefore, shall not be responsible for breach of contract or any intentional or careless actions or omissions on part of such suppliers, which result in any loss, damage, delay, or injury to you or your companions or group members. Unless the term “guaranteed” is specifically stated in writing on your tickets, invoice, or reservation itinerary, we do not guarantee any of such supplier’s rates, bookings, reservations, connections, scheduling, or handling of personal effects. Travel Agent shall not be responsible for any injuries, damages, or losses caused to any traveler in connection with terrorist activities, social, or labor unrest, mechanical or construction failures or difficulties, diseases, local laws, climatic conditions, abnormal conditions or developments, or any other actions, omissions, or conditions outside the travel agent’s control. Traveler assumes complete entry requirements of each destination, and all safety and security conditions of such destinations, during the length of the proposed travel. For information concerning possible dangers at international destinations, contact the Travel Advisory Section of the U.S. State Department, (202) 647-5225. For medical information, call the U.S. Center for Disease control, (404) 332-4559. By embarking upon his/her travel, the traveler voluntarily assumes all risks involved in such travel, whether expected or unexpected. This agency is not responsible for cancellation of any service/s and/or refunds from any supplier or carrier that may cease operations. Traveler is hereby warned of the above risks as well as possible travel industry bankruptcies and medical and climatic disruptions, and is advised to obtain appropriate insurance coverage against them. Traveler’s retention of tickets, reservations, or bookings after issuance shall constitute consent to the above and an agreement on his/her part to convey the contents hereto his/her travel companions or group members.

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