Air Canada’s Tradition: A Journey Through Time

Air Canada, the country’s largest airline, has been connecting Canadians and the world since 1937. Over the years, the airline has built a reputation for innovation, exceptional service, and dedication to its customers. Today, Air Canada is one of the most respected airlines in the world, and its legacy of excellence continues to be a source of pride for Canadians.

In this article, we take a journey through time to explore Air Canada’s tradition and what makes it one of the best airlines in the world. From its humble beginnings to its latest innovations, we look at how Air Canada has evolved to become the airline that we know and love today.

From Humble Beginnings

Air Canada’s history dates back to 1937 when Trans-Canada Air Lines (TCA) was established as a crown corporation. At the time, TCA operated a fleet of two Lockheed L-10A aircraft and provided service between Vancouver and Seattle. Over the years, the airline expanded its route network and upgraded its fleet with newer and more advanced aircraft.

In 1965, TCA was renamed Air Canada, and the airline continued to grow and innovate. In 1971, Air Canada introduced the first fully automated reservation system, making it easier for customers to book their flights. In 1978, Air Canada became the first airline to offer non-stop service between Toronto and Tokyo, and in 1984, it became the first airline to introduce personal entertainment systems on its flights.

A Tradition of Innovation

Air Canada has always been at the forefront of innovation in the aviation industry. In the early 2000s, Air Canada became the first airline in the world to introduce a portable entertainment system that allowed passengers to watch movies and TV shows on demand. The airline also introduced lie-flat seats on its international business class flights, providing customers with a more comfortable and luxurious travel experience.

In recent years, Air Canada has continued to innovate and invest in new technology. In 2017, the airline launched its new mobile app, which allows customers to check in, view their flight status, and even book flights directly from their smartphones. Air Canada has also invested in new aircraft, including the Boeing 787 Dreamliner and the Airbus A220, which provide customers with a more comfortable and fuel-efficient travel experience.

Exceptional Service

Air Canada has always been committed to providing exceptional service to its customers. From its friendly and helpful flight attendants to its state-of-the-art lounges, Air Canada has always put the customer first.

In recent years, Air Canada has made significant investments in its customer service. The airline has introduced new customer service initiatives, including a dedicated customer service team that is available 24/7 to assist customers with any issues they may have. Air Canada has also invested in new lounges, including the Signature Suite in Toronto and the Maple Leaf Lounge in Vancouver, which provide customers with a more luxurious travel experience.

A Legacy of Excellence

Air Canada’s tradition of excellence has earned it numerous awards and accolades over the years. In 2019, Air Canada was named the Best Airline in North America by Skytrax, a leading airline rating organization. Air Canada has also been recognized for its environmental stewardship and sustainability efforts, earning the top spot on the Dow Jones Sustainability Index for North America in 2018.