1.) Please check your documents immediately when you receive them. Call within 12 hours for any errors or if you have any questions. We will not be responsible for errors beyond 12 hours of ticket issuance.
2.) RECONFIRMATIONS: Domestic: We recommend that you reconfirm all flights prior to departure and at each point of stopover. This will give the airline the opportunity to keep you advised of any changes which may have occurred in your flight. International: You must reconfirm your continuing or return reservations at least 72 hours prior to flight time at each point of stopover or possibly your reservations will automatically be cancelled. You are required to reconfirm baggage limits, seating, meal requirements, special requests etc. Travel agent will not be responsible for any denied baggage check ins or special requests.
3.) CHECK-IN REQUIREMENTS: We suggest the following check-in times. Domestic: 3 hours prior to departure. International: 4 hours prior to departure. Note: Check-in later than these times could result in denied boarding. Travel Agent is not responsible for denied boarding.
4.) OVERBOOKING: Airline flights may be overbooked. A person denied boarding on a flight may be entitled to a compensatory payment. The rules for denied boarding are available at all ticket counters. Travel Agent is not responsible for denied boarding due to Overbooking.
5.) CHANGES OR CANCELLATION: To change or cancel your flight itinerary, call travel agency or the airline you are scheduled to take. If canceling, return the unused tickets to us for possible credit or refund where applicable. If you are traveling on an electronic ticket, and you do not board your flight for any reason, you must call your travel agent or the airline 24 hours prior to departure or may result into NO SHOW. Any changes or cancellations within 24 hours of travel period could result into hefty NO SHOW fees or losing value of the ticket. This is especially important for refund purposes. Most special, excursion, and discount tickets have various travel restrictions and usually carry a significant penalty for change or cancellation. Many tickets are nonrefundable, where value of ticket can be used for future credit with additional fare difference, taxes, and service fees; where penalties apply, they can exceed the (remaining) value of the ticket. Be sure you understand these restrictions. If you change your plans end-route, there is no partial refund. If you are holding guaranteed hotel, cruise, tours, or package reservations which you may wish to cancel, notify us 7 days prior to departure. We cannot guarantee any refund as we must abide by airline/supplier cancellations and change policies. Travel Agent will apply service fee over the airline or tour cancellation penalty to cover the administrative cost. No show results to No refunds. Credit Card refunds will incur Airline/Supplier penalties, 4% merchant fees plus travel agent service fees.
6.) If your itinerary includes flights operated by more than one airline, please read carefully each such airline’s terms and conditions, which can be found on each such airline’s website. Each such airline will have its own restrictions, rules, and fees. If one of these flights is affected by an airline change (e.g., cancellation or rescheduling) that causes a customer to make changes to the other flight, the Customer may be responsible for any fees or ticket cost incurred for making changes to the unaffected flight. Such airlines may charge their own fees for changes, refunds, or if exchanges are requested. You are responsible for complying with each airline’s terms and conditions, which may differ (for example, check-in times and limits on baggage size/weight). It is advisable you print your outbound and return portions of your e-ticket confirmation for all flights prior to travelling. You may be asked for proof of your return ticket at check-in.
7.) INSURANCE: Airline and other travel supplier’s insurance for baggage have limited liability. Your personal insurance may not adequately cover losses incurred by cancellation, accident, illness or stolen or damaged property. We strongly urge you to purchase additional insurance offered to you.
8.) CRUISES, TOURS, and PACKAGES: Itinerary will be laid out and confirmed prior to booking. It is your responsibility to ensure it aligns with your requirements, flights, transfers, activities, visas, and other travel plans.
9.) LOST TICKETS: Lost, stolen, or destroyed tickets must be paid for until refund is obtained from the issuing airline, subject to an airline and travel agent-imposed service charge.
10.) PREPAID TICKETS: If your travel arrangements involved request for prepaid airline tickets, picked up by the passenger at an airline ticket counter, please note that most carriers require a mandatory non-refundable service charge. We appreciate your understanding of this charge imposed by the airline and not by our office, to provide this service.
11.) PHOTO ID: Increased airport security regulations now require that all passengers present positive photo identification (such as a driver’s license or passport) before boarding an aircraft. For International travel six months validity of passport and valid visa and travel related documents where applicable is required. Check for transit visa if required with the respective consulate of stopover country. Travel Agent is not responsible for any passport or visa validation checks.
12.) PAYMENT: Payment of ticket is due upon receipt. The items shown on invoice represent an immediate transfer of funds from our agency to the airlines, tour operators or hotels. Your prompt remittance will be appreciated. Any unpaid invoice extending beyond 15 days will have an 21% per annum finance charge added to the remaining balance retroactive to the date of billing. Any bounced check will have remit immediately with cashier’s check adding $35 bounce charge and $50 administrative cost. All payments by credit card are bound to pay full invoice amount and 4% surcharge plus $50 administrative fee where applicable. Passenger, disputing the charge will have to remit payment immediately by cashier’s check adding 4% merchant fee plus $75 administrative cost. For any refunds of tickets paid by credit card will have to pay penalty, processing fees and $75 service charge per person before refund is being processed.
13.) As a travel agency, we are not responsible for any rare occasional errors or typos misrepresenting information on our website, email, or any form of media due to highly volatile market that could result into changes.
14.) Any of our website, email or any form of media content is copyright of DESMO Travel / Desmo International Corporation and should not be used without written consent from owner of our company.
15.) Please note that service fees are charged above the published and/or contracted air fares and taxes. The value of discount may vary based on fare type availability, seasonality, referral source and destinations. All transaction service fees are non-refundable and are subject to change without notice.
16.) Prior to your form of payment being processed, if there is a change in the price of air fare or any other change, you may be notified of this change and only upon such notification you have the right to either accept or decline this transaction. If you elect to decline this transaction, you will not be charged.
17.) Customer satisfaction is the foundation of our success. For that reason, if a dispute arises between us, our goal is to resolve the dispute quickly in a fair and cost-effective way. Accordingly, we strongly encourage you, before taking any other action, to reach out to us by contacting customer service at (732) 234-3740 or info@desmotravel.com so that we have an opportunity to try to address your concerns. Otherwise, you and we agree that we will resolve any dispute, claim or controversy arising out of or relating to your use of the Site, Agency, these Terms & Conditions, or the breach, termination, enforcement, interpretation, or validity thereof, or our relationship in connection with the Agency or Site or these or previous versions of these Terms & Conditions (each, a “Claim”). All claims you bring against us must be resolved in accordance with this Resolution of Disputes section. All claims filed or brought that are not in accordance with to this section shall be considered improperly filed. Should a claim be filed by either you or us in manner that is not in accordance with this section, the other party may seek to recover attorneys’ fees and costs up to US$5,000, provided that the other party has been notified in writing of the improperly filed claim, received twenty-one days to withdraw such claim, and fails to do so.
18.) In case of Pandemic, Act of God, Natural Calamities, National or International Emergencies – All sales, cancellations, changes, refund processes will be followed as per airlines, tour operators, hotels, rentals, vendor etc. rules, regulations, terms, and conditions. Service fees will incur.
WHAT YOU SHOULD KNOW ABOUT THE POSSIBILITY OF AIRLINE BANKRUPTCIES.
(Hopefully, there will not be any more airline bankruptcies, but it must be recognized that they might occur. You should know how they might affect you.)
1.) If an airline declares bankruptcy, it is not obligated to carry you or to refund tickets issued before the bankruptcy.
2.) Travel Agents are not allowed to refund tickets on airlines which have declared bankruptcy. Money given to a travel agent immediately becomes the property of the airlines, and we are required by laws to comply with the airline’s orders. If an airline declares bankruptcy, it might continue service, limit service, or stop completely. Other airlines might accept passengers under limited circumstances or may refuse to accept any passengers from the defaulted carrier. Meanwhile there are fine travel insurance plans available for passengers to protect themselves in case of airline bankruptcies.
CONSUMER DISCLOSURE NOTICE
This travel agency is acting as mere agent for SUPPLIERS in selling travel-related services, or in accepting reservations or bookings for services that are not directly supplied by this travel agency (such as air and ground transportation, hotel accommodations, meals, tours, cruises etc.). This agency, therefore, shall not be responsible for breach of contract or any intentional or careless actions or omissions on part of such suppliers, which result in any loss, damage, delay, or injury to you or your companions or group members. Unless the term “guaranteed” is specifically stated in writing on your tickets, invoice, or reservation itinerary, we do not guarantee any of such supplier’s rates, bookings, reservations, connections, scheduling, or handling of personal effects. Travel Agent shall not be responsible for any injuries, damages, or losses caused to any traveler in connection with terrorist activities, social, or labor unrest, mechanical or construction failures or difficulties, diseases, local laws, climatic conditions, abnormal conditions or developments, or any other actions, omissions, or conditions outside the travel agent’s control. Traveler assumes complete entry requirements of each destination, and all safety and security conditions of such destinations, during the length of the proposed travel. For information concerning possible dangers at international destinations, contact the Travel Advisory Section of the U.S. State Department, (202) 647-5225. For medical information, call the U.S. Center for Disease control, (404) 332-4559. By embarking upon his/her travel, the traveler voluntarily assumes all risks involved in such travel, whether expected or unexpected. This agency is not responsible for cancellation of any service/s and/or refunds from any supplier or carrier that may cease operations. Traveler is hereby warned of the above risks as well as possible travel industry bankruptcies and medical and climatic disruptions and is advised to obtain appropriate insurance coverage against them. Traveler’s retention of tickets, reservations, or bookings after issuance shall constitute consent to the above and an agreement on his/her part to convey the contents hereto his/her travel companions or group members.
